Managing your subscription
Payment methods, invoices, and cancellation — owners only
Where billing lives
Settings → Billing, visible only to organization owners. Admins and members don't see billing information at all — this is deliberate (see Roles and permissions).
What you can do there
- Upgrade to Professional or update your plan
- Manage payment methods through the secure Stripe billing portal
- Download invoices and view payment history
Payments are processed by Stripe; RFI Know never stores your card details.
Canceling
You can cancel any time. Professional features continue until the end of the paid billing period. After that, access pauses — your questionnaires, documents, and answer library are retained, so resubscribing later restores your workspace rather than starting from zero.
Payment problems
If a payment fails, the owner is notified and payment is retried. Update the payment method in the billing portal to resolve it. If your billing owner has left the company, contact support for a verified ownership transfer.